Privacy Policy

Parvai offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all the terms, conditions, policies and notices stated here. Your use of this site constitutes your agreement to these Terms and Conditions.

Use of customer information
Personal information such as customer name, address, and email address is collected as part of the buying and selling process. Upon browsing the website, the browser's computer’s internet protocol (IP) address is collected automatically for reference. Emails about our store, new products and other updates are sent to customers who have subscribed to email notifications.

Consent
The personal information provided to complete any transaction on the site (verify your credit card, place an order, arrange for a delivery or return a purchase) implies your consent to us collecting and using it for specific transactional reasons only.
Personal information collected for other reasons will only be taken upon customer approval.
Withdrawal of consent can be processed upon client request by emailing enquiry@theparvaishop.com.

Disclosure
Personal information will be closed if required by law to do so or if there is a violate Terms of Service.

Shopify
Parvai is hosted on Shopify Inc - the online e-commerce platform that allows the selling of Parvai products to customers directly. Customer data is stored through Shopify’s data storage, databases and the general Shopify application on a secure server behind a firewall.

Secure payments

We at Parvai prioritize the security and confidentiality of our customers' online transactions. To ensure a safe and secure payment experience, we have integrated the Razorpay payment gateway into our website. This declaration informs our valued customers about the payment gateway we employ for all online payments. Razorpay is a trusted and industry-leading payment gateway that adheres to stringent security standards. It provides a secure infrastructure for processing online payments, employing
advanced encryption technology and robust security protocols to protect sensitive financial information. By utilizing the Razorpay payment gateway, we strive to provide our customers with a seamless and secure payment experience, safeguarding their financial data throughout the transaction process. We understand the importance of privacy and data security, and we assure our customers that we do not store any payment card information on our servers. All payment-related data is securely transmitted and processed solely by Razorpay.

Security
Parvai takes the best possible precautions and follows industry best practices to protect customer information from being misused, accessed, disclosed, altered or destroyed. No credit or debit card information is collected or stored by Parvai.

Privacy Policy Changes
We reserve the right to modify this privacy policy anytime, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact Details

ParvaiHQ10,Primus Building,Door No: SP-7A,Guindy Industrial Estate, Chennai – 600032
Email: enquiry@theparvaishop.com
Phone: +917358550888
GST - 33AAOPE2089B1Z1

Free delivery worldwide

Purchased products will be shipped out upon confirmation of payment from the payment gateway. We offer free shipping. Upon purchase, the product is dispatched in a minimum of 7 to maximum of 10 business days.
Urgent shipping within 2-5 days can be arranged at an additional charge based on the shipping location. The products will be delivered within a minimum of 3 and maximum of 10 working days. We only use professional and reliable courier services namely Delhivery, BlueDart and DHL for despach of our products.

Satisfied or refunded

Customers may return a product purchased from our online store within 2 days upon receipt of the product, only under below stated circumstances: 1. Visible defects or damages that affect its overall quality of the product. 2. Product received does not match the specifications as mentioned on our website. Please note that returns will not be entertained for reasons other than quality issues or specification mismatches. refunds approved will be creduted to the source account within a minimum of 3 working days and maximum of 7 working days. Read More

Top-notch support

We at Parvai are extreamly focussed on providing best possible support to our patron community. Our products carry stories of people, their crafts prosesses and the intrincic product quality. The Parvai customer support assures all our patrons details of what each product represents both in its tangible and non-tangible form - especially from a customer's point of view, from how it feels on the skin to its deep intrinsic value. We are ready to engage in detailed conversations of our product quality, process, people who made it and its perspective. Patrons can reach us at: Parvai, HQ10, Primus Building, Door No: SP-7A,Guindy Industrial Estate, Chennai. 600032
Email: enquiry@theparvaishop.com, Phone: +917358550888

Secure payments

We at Parvai prioritize the security and confidentiality of our customers' online transactions. To ensure a safe and secure payment experience, we have integrated the Razorpay payment gateway into our website. This declaration serves to inform our valued customers about the payment gateway we employ for all online payments. Razorpay is a trusted and industry-leading payment gateway that adheres to stringent security standards. It provides a secure infrastructure for processing online payments, employing advanced encryption technology and robust security protocols to protect sensitive financial information. Read More